Analyst - AI Coach Prompt & Market Rollout Specialist (GBS/Commercial IT)

Title: Analyst - AI Coach Prompt & Market Rollout Specialist (GBS/Commercial IT)

• Career Level – C3 - Individual Contributor

• Work Location: Manyata Tech Park, Bangalore, India

• Work Schedule: Three days on-site, two days remote (3/2)

• Work Hours: 2 pm to 11 pm IST (Transport available as per company policy)

• Experience required: 4 to 6 years.

About AstraZeneca: 

AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development, and commercialization of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies. At AstraZeneca, we 're dedicated to being a Great Place to Work. 

Who we are: 

The Global Business Service (GBS) team sits within Finance at AstraZeneca and is a dynamic and results-oriented environment and provides a range of enterprise-wide services. We dare to change the way we work by freeing up the business to push the boundaries of science to deliver life-changing medicines. We aim to do this by freeing up time, freeing up money, protecting AZ’s value and providing new capabilities. 

What we do: 

A trusted partner to the business, we’re on a mission to make AstraZeneca more agile, efficient and effective. Through our hybrid model of in-house delivery centers and service towers across the globe, we’re reimagining how we work. Here we drive new ways of working and operating models, process simplification and innovative solutions, whilst ensuring that automation and data is at the heart of everything. 

How we do it:

Be part of a team building a community. We interact with diverse cultures and perspectives and are united by our sense of belonging. This is the place to learn and grow together. 

Why we love it:

As a growing multi-national company, there’s so much potential to develop. Embrace opportunities at a global business that’s facing new and varied challenges. This is the place to build an exemplary, international CV. 

A fun place to be, we’re creating community hubs that build partnerships, not just working relationships. 

We’re on an exciting journey to take our team to the next stage. This is the place to leave a legacy behind. 

About the role:
About the role AstraZeneca is scaling the AI Coach program to uplift customer engagement skills for field teams using Meta-Skills Avatars. You will coordinate market onboarding and customize brand scenarios and prompts across 6 BBU brands (with potential OBU expansion), supporting 40–50 markets. Partnering with external and internal stakeholders, you’ll translate global benchmark avatars into market-ready experiences, ensure testing and quality, and enable rapid adaptation by Market Companies (MCs). This role is hands-on with prompt/context engineering and market coordination, with strong ties to Commercial Excellence, GBS, and Commercial IT.

Key responsibilities:

• Market coordination: Align rollout plans per market, schedule pilots and launches, and manage dependencies and timelines across 40–50 MCs. 

• Prompt and context engineering: Customize 3–4 scenarios per brand and ~9 prompts per scenario, preserving core PCS feedback logic while adapting persona, language, and local context. 

• Avatar adaptation: Guide MCs through fast-turn adaptations (1–6 hours per avatar), including persona/face changes, language localization, and scenario tweaks; validate first-time translations for precision. 

• Testing and QA orchestration: Coordinate market testing cycles, capture feedback, iterate prompts, and ensure regulatory and brand alignment across commercial use cases. 

• Governance and change management support: Partner with AZ change leads to socialize the AI Coach, manage approval gates, and maintain adoption metrics; keep leadership visibility with cadence reporting. 

• Capacity planning: Estimate and monitor efficiency (target 200–250 avatars in year one), forecast resource needs, and recommend scale-up of the external core group.  

• Stakeholder integration: Work side-by-side with vendor's PM and Prompt Specialists; integrate with internal GBS and Commercial IT partners (e.g., Sindhu) to evolve AZ’s strategic capability in prompt/context engineering. 

• Enablement and training: Leverage Meta-Skills onboarding, support SME training for Avatar Studio, and produce playbooks/templates to standardize market adaptations. 

• Risk and compliance: Apply guardrails for brand, medical, and regulatory compliance; flag risks early and drive mitigation across markets and brands. 

Qualifications:

• Experience: 3-5 years in commercial learning technologies, conversational AI, or digital rollout across multiple markets; experience coordinating vendors and internal teams.  

• Technical skills: Hands-on with generative AI prompting, context curation, and scenario design; familiarity with avatar-based simulations and feedback frameworks. 

• Domain knowledge: Understanding of pharma commercial practices (PCS/customer engagement), brand localization, and approval workflows; knowledge of medical/market access contexts is a plus. 

• Language and localization: Experience guiding multilingual deployments; comfortable validating translations for accuracy and tone, even when core logic remains unchanged. 

• Project delivery: Strong program coordination, QA, and governance execution; adept at tracking milestones across parallel rollouts. Ability to work collaboratively with cross-functional teams. 

• Communication: Clear, structured communication with market stakeholders and executives; ability to produce concise status, risks, and adoption insights. 

• Tools: Exposure to Avatar Studio or similar; prompt repositories, QA frameworks, and basic analytics; SSO-aware user flows and compliance processes. 

Preferred qualifications

• Experience with vendor collaboration and RAG-enhanced prompting. 

• Prior work in BBU brands or similar therapeutic areas; understanding of iCVA, adoption ladders, and objection handling. 

• Background in GBS/Commercial IT or Commercial Excellence teams, bridging business and technology. 

Success metrics

• On-time pilot (Sep–Nov) and rollout (Dec) milestones per market and brand. 

• Quality of avatar interactions (precision of feedback; minimal rework after first translation). 

• Adoption and usage across target roles (Sales Reps initially; extension to Medical and Market Access). 

• Throughput against annual capacity (e.g., 200–250 avatars) and cycle-time reductions for market adaptations. 

• Stakeholder satisfaction and reduced variance in market execution via standardized templates/playbooks. 

Working model

• Location: India-based hours aligned to European time zones; English-language delivery. Coordination with global markets; hybrid/remote within AZ policies. 

• Collaboration: Works closely with third-party core team and AZ GBS resource; integrates with Commercial IT and Commercial Excellence for governance and capability building. 

Why AstraZeneca? Join a global program at the intersection of commercial excellence and AI, helping scale a meta-skills coaching platform across brands and markets. You’ll shape AZ’s strategic capability in prompt and context engineering while delivering measurable impact on field engagement. 

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

AstraZeneca offers an environment where diverse cultures and perspectives come together to create a sense of belonging. Here you'll find opportunities to learn and grow alongside a team committed to transforming processes through simplification and automation. Our innovative approach ensures that data is at the heart of everything we do. As part of our journey of growth and evolution, you'll contribute to making AstraZeneca more agile and efficient while impacting society positively.

Ready to take the next step? Apply now to join our dynamic team!

WHERE CAN I FIND OUT MORE?  Our Social Media, Follow AstraZeneca on LinkedIn https://www.linkedin.com/company/1603/

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. 

Date Posted

Closing Date

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.